FAQ
General Questions
LumiLuxe is an affordable luxury skincare brand offering high-quality, clean beauty products at affordable prices. Our mission is to help you feel confident in your skin with effective and natural formulations.
We prioritize clean ingredients, luxurious formulations, and accessibility. Every product is free from harsh chemicals, cruelty-free, and designed for sensitive skin.
Product Information
Yes! Our products are carefully crafted with gentle ingredients that are ideal for all skin types, including those with sensitivities.
Clean beauty at LumiLuxe means products free from harmful chemicals like parabens, sulfates, and phthalates. We focus on safe and effective ingredients you can trust.
Ordering & Shipping
We currently only ship throughout the USA. Stay informed about shipping updates by subscribing to our newsletter.
Orders are processed typically within 1-3 business days. Shipping times depend on your location.
Returns & Exchanges
Due to hygiene standards, we accept returns only for unopened and unused products if the wrong item was sent. Contact us within 14 days of receiving your order to arrange a return.
At this time, we do not offer exchanges. If there’s an issue with your order, please reach out to our support team.
Account & Subscriptions
Click the "Account" icon on our website’s header and follow the steps to sign up.
Our Auto Replenishment feature ensures you never run out of your must-have products. Subscribe to eligible items for regular, discounted, hassle-free deliveries.
Log into your account and go to "Subscriptions" to adjust your settings or cancel anytime.
Other Questions
You can email us at hello@lumi-luxe.com or fill out the contact form on our website. Our team is here to assist you.
We’re thrilled about the growth of our LumiLuxe community and are working diligently to assist everyone. Our goal is to respond within 48 hours, though response times may vary during product launches or promotional periods.
Yes! Be the first to know about exclusive deals and new product launches by signing up for our newsletter.
Customer reviews are displayed on each product’s page. We value your feedback and encourage you to share your LumiLuxe experience!
Share and get 15% off!
Simply share this product on one of the following social networks and you will unlock 15% off!